Terms of Service

1. Business Information

Business Name: Icarus Tanning Salon
Geographic Address: 36 Eastgate Street, Bury St Edmunds, IP33 1YQ, United Kingdom
Email Address: info@icarussalon.co.uk
Phone: 01284 725455
Website: https://www.icarussalon.co.uk

Company Registration Number: [To be added if applicable]
VAT Number: [To be added if applicable]

Note: If Icarus Tanning Salon is a registered company or VAT registered, please add the relevant numbers above.

2. Introduction

These Terms of Service ("Terms") govern your use of Icarus Tanning Salon's services, including tanning sessions, beauty services, retail products, and website. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

3. Clear Pricing

All prices are displayed in British Pounds (£) and are inclusive of VAT (where applicable). Prices are subject to change, but we will honour the price at the time of purchase. Current pricing (as of January 2023):

4. Clear Order Process

4.1 In-Store Services

Our tanning services operate on a walk-in basis. No appointment is required. Simply visit us during opening hours:

• Monday: 12:00 pm - 6:00 pm
• Tuesday - Friday: 10:00 am - 7:00 pm
• Saturday: 12:00 pm - 4:00 pm
• Sunday: CLOSED

Note: As a small business, we may occasionally close at short notice. Please call ahead or check our social media (Facebook/Instagram) for updates.

4.2 Online Orders (Retail Products)

For retail products available online:

1. Browse products on our website
2. Add items to your cart
3. Proceed to checkout
4. Enter your delivery and payment details
5. Review your order and confirm
6. Complete payment securely
7. Receive order confirmation email

5. Pre-Contract Information

Before entering into a contract with us, you have the right to receive clear information about:

• The main characteristics of the services/products
• The total price, including all taxes and fees
• Payment methods accepted
• Delivery arrangements and costs (for products)
• Our contact details
• Your cancellation and refund rights
• Complaint handling procedures

This information is provided on our website, in-store, and in any order confirmations.

6. 14-Day Cooling-Off Period (Online Sales)

Under the Consumer Contracts Regulations 2013, if you purchase products online, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

6.1 How to Cancel

To exercise your right to cancel, you must inform us of your decision by:

• Email: info@icarussalon.co.uk
• Phone: 01284 725455
• Post: 36 Eastgate Street, Bury St Edmunds, IP33 1YQ

You may use the model cancellation form available on our website, but it is not obligatory.

6.2 Exceptions to Cooling-Off Period

The 14-day cooling-off period does not apply to:

• Services that have been fully performed (e.g., completed tanning sessions)
• Customized or personalized products
• Perishable goods
• Sealed goods that are not suitable for return due to health protection or hygiene reasons (if unsealed after delivery)

7. Clear Refund Rules

7.1 Refunds for Products

If you cancel within the 14-day cooling-off period:

• We will refund you within 14 days of receiving the returned goods
• We will refund using the same payment method you used for the original transaction
• You are responsible for return postage costs unless the product is faulty or not as described
• Products must be returned in their original condition, unused, and with original packaging

7.2 Refunds for Services

For tanning and beauty services:

• Once a service has been performed, no refund is available (unless the service was not provided as described)
• Unused course packages may be refunded at our discretion, subject to a reasonable administration fee
• If you are unable to use a pre-paid service due to medical reasons, please contact us to discuss options

7.3 Faulty or Defective Products

If a product is faulty, defective, or not as described, you are entitled to:

• A full refund (within 30 days of purchase)
• A replacement product
• A repair (if possible)

We will cover return postage costs for faulty products. Please contact us immediately if you receive a faulty product.

8. Delivery Information

8.1 Delivery Methods

For online orders, we offer the following delivery options:

• Standard Delivery: 3-5 working days (charges apply)
• Express Delivery: 1-2 working days (charges apply)
• Collection: Free collection from our salon in Bury St Edmunds

Delivery costs and estimated delivery times will be clearly displayed at checkout. Delivery is to UK addresses only unless otherwise stated.

8.2 Delivery Issues

If your order does not arrive within the estimated delivery time:

• Please contact us immediately
• We will investigate and keep you informed
• If the order is lost, we will replace it or provide a full refund

9. No Hidden Fees

We are committed to transparency in pricing. All fees and charges are clearly displayed:

• Service prices are as displayed (inclusive of VAT where applicable)
• Delivery charges are shown at checkout before payment
• No additional fees will be charged without your prior consent
• Payment processing fees (if any) are included in the displayed price

10. Fair Terms - No Unfair Exclusions of Liability

Our terms are fair and comply with UK consumer protection law. We do not unfairly exclude our liability:

10.1 Our Liability

• We are fully liable for death or personal injury caused by our negligence
• We are liable for damage to your property caused by our negligence
• We are liable for losses that are a foreseeable consequence of our breach of contract
• We are not liable for losses that are not reasonably foreseeable or that result from your failure to follow our instructions

10.2 Health and Safety

Tanning services carry health risks. By using our services, you acknowledge that:

• You have read and understood the health warnings
• You are not under 18 years of age (or have parental consent)
• You are not pregnant or have been advised by a medical professional not to use sunbeds
• You will follow all safety instructions provided by our staff
• You use our services at your own risk, subject to our duty of care

11. Clear Cancellation Rights

11.1 Service Cancellations

For pre-booked services (if applicable):

• You may cancel or reschedule by contacting us at least 24 hours in advance
• Cancellations with less than 24 hours' notice may be subject to a cancellation fee
• No-show appointments may result in forfeiture of pre-paid sessions

11.2 Course Package Cancellations

Course packages are valid for 24 months from purchase. Cancellation terms:

• Unused course packages may be cancelled within 14 days of purchase for a full refund
• After 14 days, partial refunds may be available for unused sessions, subject to a reasonable administration fee
• Refunds will be calculated based on the number of unused sessions at the single-session rate

12. Terms Must Be Transparent

We are committed to transparency. These Terms:

• Are written in clear, plain English
• Are easily accessible on our website
• Are provided before you enter into a contract
• Can be saved or printed for your records
• Are updated when changes are made (with notice provided)

13. Complaints and Disputes

If you have a complaint about our services or products:

1. Please contact us first using the details in Section 1
2. We will acknowledge your complaint within 5 working days
3. We will investigate and respond within 14 working days
4. If you are not satisfied, you may refer your complaint to relevant consumer protection bodies

14. Changes to Terms

We may update these Terms from time to time. Material changes will be notified on our website and, where appropriate, by email. Continued use of our services after changes constitutes acceptance of the new Terms. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

15. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts, except where UK consumer protection law provides otherwise.

16. Contact Us

If you have any questions about these Terms, please contact us:

Icarus Tanning Salon
36 Eastgate Street
Bury St Edmunds
IP33 1YQ
United Kingdom
Phone: 01284 725455
Email: info@icarussalon.co.uk